Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information: Name, email address, phone number, shipping address, and payment details.
Non-Personal Information: Browser type, IP address, device information, and website usage data.
How We Use Your Information
To process and fulfill your orders.
To communicate with you regarding your purchases or inquiries.
To improve our website, products, and services.
To send promotional offers and updates (with your consent).
Sharing Your Information
We do not sell your personal information. However, we may share your information with trusted third parties, such as:
Payment processors and shipping companies to complete your orders.
Service providers who assist us in running our business.
Legal authorities, if required by law.
Security of Your Information
We implement robust security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
Access and update your personal information.
Opt out of receiving promotional emails.
Request the deletion of your personal data (subject to legal obligations).
Cookies
We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit certain website functionalities.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [your email address].
Return and Exchange Policy
Returns
Items can be returned within [10 days] of delivery.
Products must be unused, in original condition, and with all tags attached.
Refunds will be issued to the original payment method.
Exchanges
Exchanges are accepted within [10 days] of delivery.
The item must be in original condition and packaging.
Customers are responsible for return shipping fees unless the item is defective or incorrect.
- Non-Returnable Items
The following items are not eligible for return or exchange:
Custom or personalized products.
Items marked as final sale.
Products damaged due to misuse or mishandling.
Process
Contact our customer service team at [your email address] to initiate a return or exchange.
Provide your order number and reason for return/exchange.
Ship the item back using a trackable method.
Refund Timeline
Refunds are processed within [X days] of receiving the returned item. Depending on your bank, it may take additional time for the refund to appear in your account.
Contact Us
For questions or concerns about our Return and Exchange Policy, reach out to us at [Support@suddenwear.com].
